Our Web Portal gives you real-time access to your messages from any smartphone, tablet or PC. You have access to your messages (up to 60 days old), the ability to acknowledge current messages, print messages or forward them by e-mail as appropriate. Some of our clients use our Web Portal in conjunction with conditional call forwarding. If your front desk is already on a telephone call, working with clients, or away from the station, calls automatically forward to the service. We answer those calls and take a complete message. This way your staff stays focused on their work and can use the Web Portal to keep up with their messages. Managing your messages online has never been easier and every call is answered!
Here are some examples of creative solutions we have implemented for our clients:
- A regional heating and air-conditioning company has us answer their calls after hours. Our system automatically populates message slip data fields to help expedite response time on every call.
- A commercial bank uses us to monitor alarm codes for their ATM machines. We contact their on-call staff and alert them to malfunctions in order for the bank to maintain high ATM availability levels.
- We answer trouble lines for rural telephone, cable and Internet service providers. Typically these calls require immediate handling. The on-call staff loves our Online Message Retrieval Web Portal and text messaging capabilities.
- A water utility has us answer their emergency lines after hours. Callers typically report leaks, pressure problems, and place requests for water service. Our staff can also provide real time response information to callers when system problems affect a large area.
- Larger employers use our service to answer their employee callout line. We document all calls and provide them with daily callout reports.
- Some commercial clients have our service specialists transfer callers with routine messages to our voicemail system to help reduce costs. Their voice messages are then dispatched automatically via e-mail to on-call staff and managers.
Please click on the system features links below for a description of the services we offer that may be suitable for you.