Because we are a small business, we understand small business. At Allgood Communications, we specialize in helping small business professionals. Organizations such as CPA firms, IT companies, law firms, real estate and property managers, and many others use our receptionist service as their virtual office. Most callers won’t realize the difference as “we are the office.” We understand how important good customer service is to your business reputation and to assure you of our commitment, we enroll yearly in Award of Excellence programs that test our customer service skills. Our experienced service specialists will take a detailed message and relay it to you according to your personalized instructions whenever you need us.
Our specialists are trained to determine routine calls from the more important ones, and we can connect urgent or expected calls directly to you. We understand that more small businesses have “gone virtual” and that professional staff may work from home, remotely, on the road or from their client’s offices. Simply stated, our role is to act as your “remote receptionist” because your clients really want to talk with someone when they call. We can handle those calls in a pleasing, positive manner and provide them with great customer service. We’ll always ask for and take detailed messages, according to your needs and instructions.
Listed below are some of the system features we offer: